Frequently Asked Questions
Everything you need to know about your order can be found here!
Ordering & Payment
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other major payment methods at checkout.
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot guarantee modifications, we will do our best to assist you.
Yes! Sign up for our newsletter to receive exclusive discounts and promotions.
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.
Yes, you can enter your discount code or gift card during checkout. If you experience any issues, feel free to reach out.
Yes, you can check out as a guest. However, creating an account allows for faster checkout and access to your order history.
Shipping
Yes, we always offer free shipping within the United Kingdom
We currently ship within the United Kingdom. We’re working on expanding to more countries soon – stay tuned!
Total Estimated Delivery Time: 4 to 9 business days, depending on your location within the United Kingdom.
Carriers: Export leg via CN logistics partners, UK last-mile via Royal Mail/UPS.
If your order hasn’t been shipped yet, we may be able to update the address. Contact us as soon as possible.
Returns
You may return your items for any reason within 30 days of delivery.
No, customers are responsible for return shipping costs.
- Email support@veroza-london.com within 30 days of delivery.
- Returns address: Freight elevator No. 2 on the west side of the 3rd floor, 1st floor up, YuantongExpress, No. 409, Suxi, Yiwu Town, 310000, Zhejiang, China.
- Pack unused items with all tags; customer covers return postage.
Refunds are issued to the original payment method within 10 days of inspection. - Note: Our warehouse is located in China, and returns are processed there.
Our company, 'company', is based in 'Stad', Netherlands, and manages all orders, payments, and customer service.
Customer pays return postage; no restocking fees.
If you would like to swap an item for a different one, please email us at support@veroza-london.com We will guide you through the exchange process. Just remember that you can only exchange unused items within 30 days of the delivery date.
Up to 10 days after inspection.
Contact Us
Veroza London
Operated by: Fast E-com, registered in the Netherlands.
Customer Service Hours: Monday - Friday: 9:00 - 22:00 GMT
Email: support@veroza-london.com
Phone Number: +31644114258
Company number: 98661655
VAT: NL866804389B01
Address: Kelloggstraat 57, 2131 SC, Hoofddorp, The Netherlands
Free Shipping Within the United Kingdom
30 Days Easy Returns
Safe & Secure Payments